“I just developed a greater appreciation for how much the human element matters and how much more you can achieve as a team when you have players who care about winning, who care about each other, develop those relationships, have those conversations. It creates an environment where the sum is greater than its parts.” — Theo Epstein, General Manager, Chicago Cubs
I recently read this in a Sports Illustrated article about the Chicago Cubs general manager Theo Epstein and the culture he created with his World Series-wining team. The article talks about how his guiding principle is the character of the players he acquires even more than their skill and expertise.
In this regard, I see a lot of similarities with successful medical practices. So much of the patient experience is based on the interactions they have with your physicians and staff. Have you assembled a winning team? Do you nurture their growth and development? Do you engage them in the improvement and success of your practice? Do you foster an environment of collaboration?