Delivering health care is complex — no doubt about it. Hospitals have been struggling with the challenges of “silos” and care coordination for decades now. And even at a routine physician office visit, a patient experiences several different staff interactions and multiple “hand-offs.”
The practices and organizations who will succeed in 2017 and beyond are the ones who see the big picture and connect the dots. From the moment a patient calls to make an appointment until they walk out your doors, how can you ensure the care and communication that you provide is seamless?
Technology, implemented properly, can certainly help. But that is only half the solution. Nothing replaces your staff and the human connection they provide.
How are you connecting the dots?