When you greet a patient warmly, personally and immediately, your patient feels welcome and at ease.
When you take the initiative to help a patient secure missing paperwork, lab work, medical records, etc., your patient feels grateful, relieved and more confident in your leadership of their care.
When you are on time, your patient feels valued.
When you take the time to ask the right questions and truly listen, your patient feels heard and understood.
When you thoroughly explain treatment options and involve your patient in the care plan, your patient feels educated and connected (and will probably be more compliant).
When you provide your patient with a care coordinator to call with any questions or concerns, your patient feels comforted and secure.
When you do the simple things the right way, healthcare works.