I recently read a great article by Marlene Chism who is the author of the book Stop Workplace Drama. She talks about both positive and negative energy and how when drama surfaces in healthcare, patient satisfaction goes down, turnover is rampant and your practice’s prosperity is threatened. She believes that there are three core components of drama:
- A lack of clarity
- A relationship issue
- An energy issue
I believe that better and more frequent communication, and fostering a culture that supports your employees are the two keys to minimizing or even eliminating drama.
The stakes are higher than ever before to boost patient satisfaction. Preventing drama is a great place to start.