1. Access: Patients can more readily and easily communicate with you on a convenient, secure channel.
2. Accommodation: Demonstrates that you understand and respond to patient needs. Makes it easier for them to interact with you and obtain their health information.
3. Availability: Patients can communicate with you when it is convenient for them, 24/7, and get more timely responses.
4. Accountability: Improves accuracy and efficiency. Provides transparency.