A Few Ideas for Creating a More Patient-Centric Office

1. Incorporate art.  It doesn’t have to be expensive or even original.  Just choose items that will surround your patients with beauty or nature to help them mentally escape their worries and medical concerns – at least temporarily.  One physician I worked with was an amateur photographer and decorated his patient rooms with bright, lively photos he had taken on his various travels.  Not only did this help to enhance the warmth of his exam rooms, it really added a personal touch and forged conversation and connections as patients often asked about the photos. 2. Use color.  Nothing is more sterile or boring than a white wall.  Choose colors that are warm and inviting. 3. Add personal touches.  These can be picture frames, throw pillows, picture books, magazines, games or toys.   4. Consider bringing a bit of the outside in.  Plants, seashells, windows with natural light, tabletop water falls – these bits of nature can help create a more soothing, relaxed environment. 5. Choose furniture wisely.  There are so many great fabrics and seating options available today that wear well but look like something you would have at home rather than the typical “waiting room chair.” 6. And don’t forget technology.  Go beyond the flat-screen TV — consider offering free Wi-Fi in your waiting areas to help patients stay connected to family and work.